The Toll Group, Australia’s largest transport and logistics provider, has cut its lost time injury frequency rate (LTIFR) by 28 per cent in 12 months with the help of a monthly reporting system and a group-wide focus on safety management.
Furthermore, all key management staff, senior management and executives within the company have an element of their remuneration linked to achieving targeted reductions in LTIFR.
These targets, which are set by Toll’s Board, are measured at business unit, division and/or Group-wide levels, according to the company’s latest corporate social responsibility report.
Toll business units are also measured on their number of OHS audits and OHS site meetings conducted throughout each year, duration rates and outstanding action/preventive actions on at least a monthly basis, the report said.
As part of Toll’s OHS strategy, each business unit within the company is also required to complete an OHS plan that addresses their identified OHS issues together with any audit corrective actions and agreed prevention strategies.
OHS audits within Toll are conducted by both internal OHS professionals, including dangerous goods specialists, and external OHS auditors, and audit results are then communicated within divisions and to Toll Group risk.
The report also said that Toll has a comprehensive online RISC (risks incidents self insurance claims) management system which captures reported hazards and incidents, including near misses, which enables statistical analysis for trends and preventive action.
“The RISC system is used globally which enables each division and business unit to report on and investigate each and every incident,” the report said.
“From this level of information, the businesses are then able to better manage proactive actions in order to do their utmost to prevent reoccurrence and improve safety.”
The report said compliance with safety and RISC management systems are monitored by various audit processes, including locally-based business unit self-audits, cross business-unit audits, corporate reviews and external compliance and certification audits.