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Event Details

Monday, 16 July, 2018 - 09:00 to Wednesday, 18 July, 2018 - 17:30
Australian Eastern Standard Time (AEST)


Rydges South Bank Brisbane
9 Glenelg Street
South Brisbane QLD 4101


SIA Members - $1750 per person (Includes GST)
Non Members - $1975 per person (Includes GST)


Event Organising Body: 
Southpac Group
(07) 5533 9988

Southpac is pleased to advise that we have scheduled a further three Human & Organisational Performance Learning Teams courses. Course dates have been confirmed for July in Perth, Melbourne and Brisbane. The course will include a 1-day Introduction to Human and Organisational Performance and 1.5 days focused on Operational Learning and Learning Teams. The world leading facilitators for these courses will be Bob Edwards and Andrea Baker.

The course builds on the work of Sidney Dekker, Todd Conklin and Erik Hollnagel. You may have heard Bob discussing Learning Teams on Todd Conklin’s Pre-Accident Podcast. This is undoubtedly a great new technique for reviewing and learning from unexpected outcomes as well as from every-day work and is relevant to all managers including operations, business improvement, quality and safety. All in attendance will receive a personal copy of Todd Conklins book - Better Questions

 16-18 July 2018
Location: Rydges South Bank Brisbane, 9 Glenelg St, South Brisbane QLD 4101
Cost: SIA Members - $1750 per person (Includes GST)  |  Non Members - $1975 per person (Includes GST)

The Fundamentals course takes participants into a working knowledge of the H.O.P. (Human Organisational Performance) principles, terminology and methods. The basic H.O.P. principles covered in this class are:

  1. People make errors
  2. Error likely situations are predictable
  3. Individual behaviours are influenced
  4. Operational upsets can be avoided
  5. Our response to failure matters

Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn. Demonstrations are built into this class to show how common error and blame are. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held in regards to challenging the notion of a root cause, a linear path to failure and an oversimplification of how failure happens. Participants will be able to apply class knowledge to their own organization to improve system stability, reliability and resilience and will see the importance of building better defences and improving learning around events.

This class will introduce the participants to the basics of how to improve operational learning. It includes discussion around pre and post job briefings, event learning and non-event learning and how to improve the auditing process. Emphasis is placed on the “Learning Team” approach and the value of taking time to learn before taking action. Methods and techniques for coaching and facilitating “Learning Teams” as well as a discussion of what the learning sessions should look like are included.

This training also includes a discussion with coaches about things that may hinder learning (i.e. biases, production pressure, etc.) as they attempt to conduct better operational learning at their site. A practical Learning Team simulation is included within the course so you can take this straight back to your work place! The simulation will take the class through an example of how to actually conduct a Learning Team and is based upon a role playing scenario about a near miss event. Our goal is to build your confidence and capacity to conduct Learning Teams in your own workplace.

This course is relevant to all managers responsible for:

  • Operations
  • Business improvement
  • Quality; and
  • Safety improvements.

Bob Edwards | The H.O.P Coach

Bob helps organisations realise that human error is common and can even be expected in complex work environments. He demonstrates how, when something bad happens, our focus needs to shift from blaming those doing the work to a look at the system they are working in.

Bob has worked for a variety of businesses.  Including several global corporations, medium-sized company and working independently so his experience with a variety of organisational structure is varied. He draws on his life experience from the military, working in industry, outdoor adventure sports and raising a family of 12 kids to bring his presentation about Human and Organisational Performance to life.

He uses a humoristic style to talk about his own failures and successes in life to help others relax a little about failure and focus more on learning and collaboration.

He is a leading expert on Human Performance Learning Teams and has led hundreds of Learning Team sessions for safety and quality events, for operational upsets and even challenging design issues.

Bob is the founder of The H.O.P. Coach and has a BS degree in mechanical engineering from Tennessee Technological University and MS degree in Advanced Safety Engineering Management from the University of Alabama Birmingham.

Bob Edwards – LinkedIn

Andrea Baker | The H.O.P Mentor

Andrea’s passion is helping people understand and use the principles of Human and Organisational Performance (HOP). asked what HOP is, Andrea often define it at as cross between system design and psychology (full stop). But she argues this just isn’t enough words to define it.

Andrea enjoys making the HOP message accessible and valuable.  Andrea wants to help integrate these concepts in to what organisations already do in industry, by embedding it in leadership messaging, in management systems, and use it to enhance the great initiatives we already have. I want to help work towards the day that HOP is not called HOP, it is what we do as a new social norm.

Andrea Baker – LinkedIn